Scheduling Coordinator

Frontline Dental Implant Specialists•Philadelphia, PA

9d•Onsite

About The Position

The Scheduling Coordinator role is important to practice success and is considered a sales position. The Coordinator will be responsible for ensuring all leads are responded to promptly and provide an excellent representation of the practice during all correspondence with the potential patient.

Requirements

Excellent verbal communication skills
Superior interpersonal and customer service skills
Has a professional and demeanor and pleasant phone voice
Basic computer skills required and proficiency in MS products a plus
Ability to maintain persistency and positive call voice during periods of less than friendly respondents.
Self-motivated with the ability to work independently.
Goal oriented and career growth driven
Experience in dentistry is required
Highschool diploma required
Fluent in English required

Nice To Haves

treatment consultant experience is preferred
higher education preferred.
1+ years of prior call or customer service experience preferred.
Spanish as second language is a plus.

Responsibilities

Maintain a high understanding of the practice’s lead to sales process.
Nurture leads and opportunities as defined by the lead to sales process training.
Be knowledgeable about the providers, types of care, promotions, and financing options available so that the lead’s questions are answered appropriately.
Receive inbound calls and triage as appropriate.
Coordinate lead’s necessary consult appointment and team member hand offs.
Use Salesforce accurately, by entering correct notes and contact logs to ensure each contact is documented.
Maximize the use of Salesforce by understanding the features and progressing your knowledge through the resources available.
Track lead metrics as defined by the Supervisor.
Track and follow up with all leads that have not scheduled surgery or kept their consultation appointment.
Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
Perform other duties as required.