Scheduling Coordinator - Full-Time - Jewett Orthopedic Institute - St Petersburg FL

Orlando Health•St. Petersburg, FL

2d•Onsite

About The Position

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Orlando Health Jewett Orthopedic Institute is one of Florida’s largest orthopedic and sports medicine providers. Our world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award. Orlando Health Jewett Orthopedic Institute is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Requirements

High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
One (1) year of retail, customer service or health care.
Computer experience required.

Responsibilities

Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
Attends departmental meetings/in-services and participates in process improvement initiatives.
Assume the responsibility for professional growth and development.