Scheduling Coordinator

Nascentia Health•Syracuse, NY

9d•Onsite

About The Position

Coordinate Home Health Aide service for an assigned caseload. Act as a resource for other department members. Become part of a professional, supportive team with the opportunity to make a profound impact on a patient’s quality of life in the comfort of their own home.

Requirements

High School graduate or equivalent
Excellent customer service and communication skills
Positive attitude in working with people of diverse cultures and ethnicities
Ability to work well with others in a fast-paced setting
Accuracy with assignments and documentation
Maturity, dependability and reliability
Knowledge of the Central New York geographic region
Ability to communicate effectively in English, verbal and written language skills
Basic computer knowledge with proficiency in Microsoft Office or other Word processing, spreadsheet and database management
Excellent organizational skills and ability to prioritize multiple tasks
Compassion towards patients and families, their requests and needs as well as employee satisfaction
Maintain patient protected health information
Working knowledge of equipment such as: personal computer, multi-line telephone, copier and fax
Speech, visual and hearing ability sufficient to express and comprehend written and verbal communication
Ability to sit or stand 90% of the day
Frequent sitting, standing, walking
Pushing, pulling, reaching, kneeling

Responsibilities

Assign aides to cases requiring aide service, documenting in the patient schedule
Notify patients, aides, contract agencies of changes in aide assignments or patient schedules
Document changes in aide assignments or patient schedules
Review reports such as, but not limited to: schedule reports, open case lists, aide availability, weekly hours, mileage spreadsheets, PTO and absence reports for assignments and/or reassignments
Maintain accurate records and provide accurate information to aides
Accept referrals for service and provide information to referral sources, contract agencies, patients and families, aides
Coordinate weekend and holiday aide assignments and maintain accurate records of changes
Record complaints received from patients and families, aides, contract agencies and assist in the investigation
Report problems, complaints, updates and maintain close communication with the Clinical Operations Manager and on-call personnel
Upon authorization from Manager, make arrangements for transportation for aides and provide instructions to aides
Participate in patient / team conferences and quality improvement activities
Promote a positive customer service approach to all individuals and actively foster open communication for a team approach to agency planning and problem solving
Perform all other duties as assigned