Scheduling Coordinator - Home Care

Care Advantage Corporate•Georgetown, DE

23h•Onsite

About The Position

Neighborly Home Care is seeking a high-energy Scheduling Coordinator for their Wilmington, DE office. This role is crucial for managing caregiver schedules, matching caregivers with clients, and serving as a communication hub between caregivers, clients, and families. The ideal candidate will be adept at problem-solving in fast-paced environments and committed to supporting both caregivers and clients to ensure high-quality, personalized care.

Requirements

High School Diploma or G.E.D.
2+ years of relevant experience preferred
Scheduling, healthcare, home care, or call-center experience a plus
Comfortable with computers and scheduling software
Strong organizational and time-management skills
On-Call rotation required (1 week on, 2 weeks off), with additional pay for on-call coverage (phone coverage only).

Nice To Haves

High energy and strong multitasking ability
Calm problem-solver who puts people first
Flexible and adaptable in fast-changing situations
Organized, detail-oriented, and dependable
Excellent verbal and written communication skills
Compassionate mindset with a desire to help others
Motivation to grow your career in healthcare administration

Responsibilities

Create, manage, and maintain accurate caregiver schedules that meet client needs.
Monitor changes, prevent conflicts, and keep daily operations running smoothly using scheduling software.
Pair caregivers with clients by considering care needs, skill sets, personalities, and preferences.
Serve as the primary point of contact between caregivers, clients, and families, answering questions and resolving concerns.
Handle call-outs, emergencies, and last-minute schedule changes with calm efficiency.
Track caregiver attendance, punctuality, and availability, helping to maintain accountability and recognize strong performance.
Assist with onboarding new clients by scheduling initial services and answering questions.
Work closely with leadership and office staff to keep the office organized, positive, and collaborative.
Use scheduling systems and digital tools to update records, track availability, and maintain compliance with company policies.