Scheduling Coordinator

ABC Home Healthcare•Lawrence, MA

10h•Onsite

About The Position

In this key role you will coordinate services between our clients' needs and staff availability to ensure continuity of care. You will work with our team to provide the best care and services possible to our clients and respond to client and staff issues promptly to ensure issue resolution and customer satisfaction. ABC Home Healthcare is seeking a team player to join our smoke free office with strong communication, organizational and customer service skills, a good memory and excellent follow-through skills. You must be an effective listener and be able to communicate effectively and with compassion.

Requirements

Proven Customer Service skills and ability to develop strong relationships.
Strong attention to detail and organizational skills.
The ability to multi-task in a fast-paced environment.
The ability to exercise good judgment and decision making.
Self-starter with the ability to work independently.
Strong written and verbal communication skills and interpersonal skills.
Strong computer skills.

Nice To Haves

Office experience
Home Care, Medical, scheduling or related experience
Bachelor's degree or equivalent
Able to speak Spanish strongly preferred

Responsibilities

Receive telephone calls regarding scheduling issues and requests for new services.
Triage calls and escalate issues as needed.
Track all schedule changes, notify all relevant parties, and update the computer system.
Requires heavy telephone work, customer interface, the ability to juggle multiple priorities in a fast-moving small business.