Scheduling Coordinator (Hackensack, NJ)
Ennoble Care•Hackensack, NJ
•Onsite
About The Position
Ennoble Care is seeking a diligent and organized Scheduling Coordinator to join its Hackensack, New Jersey office. This full-time, in-person role supports the growing House Calls department by managing and coordinating schedules efficiently. The position plays an important role in keeping scheduling processes smooth and improving team productivity.
Requirements
- High school diploma or GED.
- Attention to detail.
- Ability to navigate several software databases throughout the day.
- Ability to maintain a calm and pleasant demeanor with patients and staff.
- Effective communication with staff and patients across various communication mediums.
- Strong written communication skills.
- Ability to manage a high volume of phone calls.
Nice To Haves
- Associate or bachelor's degree.
- Administrative healthcare experience.
Responsibilities
- Schedule patient appointments based on provider availability and service area.
- Prioritize urgent appointment requests and schedule them accordingly.
- Ensure messages are completed and distributed appropriately.
- Reschedule patient appointments as needed.
- Review and update patient insurance information.
- Manage a high-volume workload, prioritize tasks, stay organized, and provide prompt, courteous service.
- Reach out to referring sources when patients have difficulty scheduling.
- Update account information when scheduling appointments.
- Maintain provider daily appointment quotas.
- Schedule new patients within 3–5 business days.
- Handle insurance preauthorization.
- Call patients on behalf of providers when needed.
- Handle voicemails daily and ensure inquiries are addressed appropriately.
- Accurately document patient charts to keep information up to date.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Supplementary benefits, including life insurance, short-term and long-term disability, flexible spending accounts for medical and dependent care, accident coverage, critical illness coverage, and hospital indemnity
- Paid time off
- Paid office holidays
- Paid sick time
- 401(k) with up to 3% company match
- Referral program
- Payactiv pay-on-demand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
