Scheduling Coordinator- TriHealth Heart Institute- Western Ridge

TriHealth•Cincinnati, OH

8h•Onsite

About The Position

Scheduling coordinators play a critical role in patient care at the TriHealth Heart Institute. They are often the first voice patients hear, helping them access life-saving cardiac services with compassion and precision. This role offers the opportunity to join a respected, collaborative team with strong support and stability, making a real difference every day.

Requirements

High School Diploma or GED in Healthcare (Required)
Up to 1 year experience Clerical Healthcare (Required)
Clerical background
General computer skills
Knowledge in medical terminology

Responsibilities

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty.
Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites.
Has the interpersonal skill to communicate with respect and compassion to customers.
Communicates information through various telecommunication devices including Epic, Misys and Outlook.
Assists in coordinating participants flow concerning appointments and or tests.
Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process.
Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions.
Answers phone calls promptly and courteously pertaining to setting up appointments.
Relays accurate and complete messages to the appropriate person.
Effectively performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.
Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites.
Follows all scheduling procedures appropriately and completes scheduling paperwork accurately and timely.
Communicates appropriately with customers, transportation and other departments.
Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.