EVV & Assessment Services - Scheduling Coordinator

Wellcove/CHCS-Services • Pensacola, FL

16h • Remote

About The Position

The Scheduling Coordinator position plays an integral role in the success of our assessments service. You will become a subject matter expert of Wellcove’s products, with the explanation of our assessment processes to be able to facilitate LTC assessments.

Requirements

• Excellent computer skills including, proficient with Microsoft office applications, Adobe Acrobat
• Ability to work remotely and independently.
• Display a positive ‘can do’/customer-first attitude.
• Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
• Willing to learn new duties and technology-related skills as required.
• Collaborative team spirit.

Nice To Haves

• Strong work ethic
• Critical thinking abilities
• Able to work in a fast-paced environment
• Able to work independently on set goals and complete work deadlines
• Understands the responsibilities of working from home and is comfortable with speaking with customers on the phone
• Viewed as a team player and can easily be spoken of as a collaborator in past positions

Responsibilities

• Making outbound calls to complete assessment scheduling
• Answering inbound phone calls for messages left from outbound calls
• Each day, handling a total of at least 50 phone calls (a combination of inbound and outbound calls)
• Receiving a score of 85% or greater on QA scores (2 completed each month)
• Not exceeding 30-minute meal and break times daily
• Averaging 25% or less on After Call Work Time
• Team collaboration
• Other projects as defined

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree