Scheduling Coordinator

US Oncology, Inc.•Hackensack, NJ

60d•$16 - $21

About The Position

Join RCCA as a Scheduling Coordinator and play a vital role in ensuring a seamless patient experience! As a Scheduling Coordinator, you'll be at the heart of our operations, efficiently managing patient appointments and tests. You'll handle all incoming calls with professionalism, directing them to the appropriate personnel and ensuring clear communication between patients and our dedicated medical staff. This role may also involve coordinating external and surgical scheduling. Become a crucial link in our healthcare team, helping us deliver exceptional care every day.

Requirements

High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.
Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

Answers all incoming calls, assesses callers' needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
Efficiently schedules new patients, patient referrals, and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
Collects co-pays, deductible and other out-of-pocket amounts at time of visit.
Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
Prepares correspondence, memos, forms, and other typing as requested by supervisor.
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
May be responsible for scheduling post-operative follow up appointments with Physicians.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.