Scheduling Coordinator

Sturdy Memorial Hospital•Attleboro, MA

4d•Onsite

About The Position

Responsible for the prompt, courteous and accurate scheduling of patient appointments. This role involves monitoring fax work queues, coordinating with imaging technologists, processing scheduling requests through the EMR, and confirming insurance preauthorization. The Scheduling Coordinator also contacts patients to inform them of their appointment details and relays any necessary exam requirements or preps. Additionally, the role includes answering incoming calls and assisting patients and referring provider offices with booking examinations.

Requirements

Minimum 2 years of medical experience, preferably in a hospital-based Imaging department
Excellent command of verbal and written English
Excellent communication, customer service and organization skills in interacting with various members of the healthcare team and/or patients
Detail oriented with the ability to work independently and prioritize as needed
Ability to problem solve and address scheduling related issues
Proficiency in technology, including computer, scanner, phone, fax and copy machines
Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.
Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Nice To Haves

Familiarity with medical terminology, preferably Imaging related
Familiarity with Meditech
Prior experience with Cerner a plus

Responsibilities

Monitors fax work queue for incoming requests from non-Sturdy providers and schedules examinations with provider's office/patients.
Works with Imaging technologists to ensure appropriate scheduling of exams/procedures.
Coordinates multiple exam requests to ensure exams are performed in a timely fashion.
Displays ability to multi-task and follow-up on work in progress.
Responsible for general and secondary tasks as needed or assigned.
Utilizing the EMR and working from a scheduling request pool, processes requests to book patients for their imaging/EEG studies.
Notifies referring provider of any issues/questions that may arise in the booking process and works to resolve any issues.
Confirms that appropriate insurance preauthorization have been obtained and documents detailed information.
Contacts patients via telephone to inform them of their scheduled appointment date(s) and time(s).
Relays any appropriate exam requirements and/or preps.
Notifies referring provider's office via pool of patient's appointment information.
Answers incoming calls and assists patients and referring provider offices in booking examinations.