Scheduling Coordinator

Carlisle • Carlisle, PA

18d • Onsite

About The Position

Senior Helpers is the nation's premier provider of in-home senior care. Join the national in-home care company recognized as a Great Place to Work® 7 years in a row! We are actively looking for a full-time Scheduling Coordinator, based in our Camp Hill office.

Requirements

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
• Excellent problem-solving abilities are a requirement; schedule conflicts are bound to arise that will require creative solutions.

Responsibilities

• Under direct supervision of the Care Manager, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “callouts” arise.
• Track and record in Matrix Care all instances of assignment refusals, callouts, late arrivals, early departures, etc. and share information with the Care Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Handle on-call duty (covering scheduling after hours rotating weekdays and weekends) on a regular basis and as directed by the Care Manager.
• Other duties as assigned by Care Manager.

Benefits

• $21/hr. starting wage
• Bi-weekly performance-based bonus potential of up to $3,250 per year
• 2 weeks paid vacation
• 8 paid company holidays
• Eligible for Medical, Dental, Vision, AFLAC, & Pet Insurance Plans after 30 days
• Retirement Savings Plan
• On-Call Pay
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed