Scheduling Coordinator - Private Duty
About The Position
Working Nurses Home Health Agency is a trusted and patient-focused Medicare-certified home health agency, committed to providing the highest quality care for patients in the comfort of their own homes. Working Nurses is the preferred post-acute care partner for hospitals, physicians, and families in the Broward County area and now operating in Palm Beach County and Treasure Coast. We deliver high-quality care that empowers patients to manage their health at home. Our team is dedicated to delivering exceptional service and care to those in need. In this fast-paced role, you will be responsible for coordinating patient visits, scheduling care, and ensuring timely and efficient delivery of services for our Private Duty division. This position is ideal for individuals with previous home health experience who can thrive in a high-energy, deadline-driven environment. This position is an in-office position, Monday through Friday (8:30am-5:30pm).
Requirements
- Previous experience in home health scheduling or related healthcare industry required.
- Minimum of 1-2 years in a scheduling role, where you manage patients’ schedules, or a related field, preferably in the healthcare industry.
- Strong understanding of insurance terminology, benefits, and healthcare coverage.
- Excellent analytical skills and attention to detail.
- Ability to work effectively in a fast-paced and demanding environment.
- Strong written and verbal communication skills.
- Ability to handle sensitive patient information with confidentiality.
- Must be able to work effectively in an in-office setting.
Nice To Haves
- Experience working in a home health agency or similar healthcare setting is preferred.
- Experience or knowledge of KanTime software a plus.
- Bilingual in Spanish preferred but not required.
Responsibilities
- Schedule patient visits and home health care services according to care plans and patient needs.
- Coordinate with field staff, including nurses, therapists, and other caregivers, to ensure appropriate patient coverage.
- Ensure proper documentation for scheduling, changes, and patient updates in the system.
- Communicate with patients, families, and medical professionals to confirm visits and resolve any scheduling conflicts or concerns.
- Handle incoming calls, emails, and other inquiries with excellent customer service.
- Prioritize patient needs in a high-pressure environment.
- Adhere to all company policies, Medicare regulations, and HIPAA.
- Monitors caregivers’ schedules to maintain a productive workload.
- Monitors scheduling reports to ensure schedule and visit accuracy.
Benefits
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
