Scheduling Coordinator II - Hospice of Cincinnati

TriHealth•Cincinnati, OH

11h•Onsite

About The Position

Step into a meaningful role within our Hospice Care Team as a Scheduling Coordinator dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care. This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Requirements

Associate's Degree in Business (Required)
Equivalent experience accepted in lieu of degree
1 - 2 years experience Clerical (Required)
Proficient PC skills
Microsoft Office Suite & Excel
Strong analytical, organizational, interpersonal, and customer service skills required
Word processing
Spreadsheet
Database development

Responsibilities

Provides basic Scheduling Coordinator functions related to centralized scheduling activities (ie, scheduling, reception, maintaining patient records).
Provides advanced clerical support (ie reporting), coordinating global staffing needs in the ongoing scheduling cycle.
Works proactively and collaboratively with the applicable patient care units and/or departments to reduce last minute staffing deficits in an effort to minimize the utilization of premium labor.
Demonstrates proficient communication, organizational and work management skills in a highly confidential and sensitive nature.
Allocates supplemental staffing resources, matching skills and expertise to unit needs, updates needs and communicates allocation of staff to managers.
Coordinates efforts with supervisor/manager, local agency and nursing managers as applies to reduce vacant shifts proactively in advance of 24 hours prior to the start of the shift.
Turns the staffing over to the Daily Staffing Coordinators, communicating effectively any existing issues.
Distributes and receives agency staff evaluations on a regular basis.
Reviews significant issues with managers of supplemental staffing.
Communicates issues to agency for follow-up.
Maintains agency staff records that are in compliance with regulators and accrediting bodies' requirements.
Identifies and reports significant issues with schedules being balanced and meeting minimum requirements.
Creates and maintains schedules for related staff to include RNs.
Proactively identifies and coordinates global staffing needs for acute care services.
Develops and maintains processes for communicating initial and updated needs.
Responsible and accountable for traveler intake process.
Coordinates the scheduling of appropriate training and distributes and receives back orientation materials.
Interacts with nurse managers, ANM's, and agency representatives throughout the intake process through the duration of the contract.
Participates in annual agency/traveler contract reviews.