CareIQ Scheduling Coordinator I

CorVel Career Site•Carmel, IN

3d•Remote

About The Position

The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. Utilizing proprietary systems and knowledge from training, a CareIQ Scheduling Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. This role operates with a high focus on accuracy and urgency to ensure that appointments are scheduled quickly in alignment with the claimant and customer needs. This is a remote role.

Requirements

Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Ability to meet designated deadlines
Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
Strong interpersonal, time management and organizational skills
Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
Ability to work both independently and within a team environment
High School diploma
Prior work experience in a detail-oriented customer service environment

Responsibilities

Provides telephonic customer service in an inbound and outbound high-volume call-center environment
Completes accurate data review and entry
Able to learn and operate corporate proprietary systems
Schedules medical appointments for claimants and owns the results of assigned cases, to ensure product service level expectations are met
Ensures all case stakeholders are updated regularly
Types and proofreads reports and correspondence via email and management systems
Transcribes correspondence/reports from dictation
Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
Meets departmental production and quality performance expectations
Additional duties as assigned