Scheduling Coordinator, Hospice

UPMC•Williamsport, PA

3h•Onsite

About The Position

UPMC Family Hospice is Hiring a Full-Time Scheduling Coordinator! Looking for a rewarding role where you can help support compassionate hospice care? Join the UPMC Family Hospice team as a Full-Time Scheduling Coordinator! Onsite Position Hours: Monday-Friday, 7:30 AM - 4:00 PM. Every 4th weekend and 1-2 holidays per year The Home Health Scheduling Coordinator is an on-site position, coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.

Requirements

High school diploma or GED required.
Strong interpersonal skills required
Act 34

Nice To Haves

Healthcare or customer service experience preferred
Scheduling experience preferred
Administrative assistant or clerical experience preferred
Comfortable with computer programs and EMR's
1-year related work experience preferred.
Competency with PC preferred.
Knowledge of medical terminology preferred.

Responsibilities

Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
Completes payroll duties as assigned
Calls all new patients for an Admission visit or Resumption of Care visit
Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies
Responsible for maintaining the team master schedule and visit verification
Performs scripted Welcome Calls and Outreach Calls to all new patients
Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals
Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations, and staffing, with assistance of Clinical Manager
Process, reconcile, and distribute patient information as needed
Accept patients, family, and staff telephone calls and facilitate communication between team members.
Update patient information, print patient information and reports as required and/or directed.