Scheduling Coordinator - Home Health - Fresno

Bridge Home Health LLC•Fresno, CA

1d•$25 - $28•Onsite

About The Position

Directs the coordination care under the supervision of the Executive Director. This role involves managing scheduling data, creating schedules, and ensuring client appointments/visits are scheduled according to care plans and staff availability. The coordinator also reviews case management notes, communicates with care providers, clients, and staff regarding daily changes, and maintains statistical reports. A key aspect of the role is supervising the scheduling process, including filling cases with appropriately skilled personnel, inputting data, and arranging for replacement workers as needed. The position also requires communication with patients/families on home health aide issues, coordination of patient care among disciplines, and general office duties. The coordinator takes telephone referrals, handles staff and patient-related matters, and provides staffing for various types of leave. Routine communication with contract agencies is necessary, and the Executive Director is to be advised of new cases and weekly case reviews. Oversight of documentation and reporting of patient status changes, in-service requirements, staff assignments, and performance issues is also part of the role. The coordinator must discern client services required, supervise staff regarding punctuality and reliability, and adhere to company attendance and reliability guidelines to ensure quality patient care.

Requirements

Ability to utilize a PC, calculator, multi-line telephone and other related office equipment.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates organization, assertiveness, flexibility, cooperation in performing job responsibilities.

Nice To Haves

At least two years’ experience as a Coordinator, preferred.

Responsibilities

Understands and adheres to agency policy and procedures.
Confers with Executive Director on problems and complaints.
Liaises between coordinating team and nursing office.
Performs all coordinating duties when necessary.
Enters scheduling data, creates schedules.
Schedules client appointments/visits according to care plans and staff availability.
Reviews and directs case management notes, documenting change of aide, change in service, telephone complaints, etc.
Contacts care providers, clients, and staff with day-to-day changes.
Maintains staff and client statics reports.
Supervises the scheduling of appropriately skilled person to fill the case, the inputting of the scheduling information on the computer and continue to supervise the coordination of the scheduling.
Supervises the scheduling of replacement workers as needed and the input of scheduling information.
Communicates with patients/families on home health aide related issues.
Coordinates patient care among disciplines.
Performs general office duties including but not limited to word processing, photocopies files, shreds, sort/distributes mail, provides reception and telephone service.
Takes telephone referral information.
Handles matters related to staff and the patients they serve.
Provides staffing for sick leave, vacation, long term leave.
Communicates on a routine basis with contract agencies to maintain smooth relations and to obtain needed information.
Advises the Executive Director of all new cases to be filled and supervises the review of cases on a weekly basis.
Oversees the documentation and reporting of changes in patient status, in-service requirements, in and employee staff assignment and, any unsatisfactory performance.
Discerns client services required as outlined in agreements, urgent requests, and care plans.
Supervises staff regarding punctuality, assignments and reliability.
Performance of other duties as required.
Must adhere to the company attendance and reliability guidelines, which are an essential function of the job to ensure quality, and consistent patient care.