Scheduling Coordinator - Front Desk

Miller Orthodontics • Grand Rapids, MI

1d • Onsite

About The Position

Be the First Smile Our Patients See! Do you enjoy helping people, staying organized, and creating a welcoming experience? We're looking for a friendly, dependable, and customer-focused Front Desk Scheduling coordinator to join our growing ortho team. In this role, you'll be helping patients feel comfortable while ensuring appointments and schedules run smoothly in our practice. If you thrive in a fast-paced environment, enjoy interacting with people, and take pride in delivering outstanding customer service, we'd love to meet you!

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in a receptionist, front desk, customer service, medical office, or administrative support role preferred
• Outstanding customer service and interpersonal skills
• A warm, friendly, and compassionate personality
• Strong communication skills, both written and verbal
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Dependability and a strong work ethic
• Professional appearance and demeanor
• Comfortable using Microsoft Office and web-based applications
• Excellent telephone etiquette and confidence speaking with patients
• Ability to remain calm and efficient in a busy office environment

Nice To Haves

• Orthodontic experience appreciated but not required

Responsibilities

• Greet patients warmly and provide an exceptional front desk experience
• Answer phones professionally and assist patients with questions and scheduling needs
• Schedule and coordinate patient appointments with accuracy and attention to detail
• Verify appointment information and obtain necessary authorizations
• Prepare and send required medical records and physician orders for scheduled appointments
• Help manage patient flow to keep the office running efficiently
• Maintain accurate scheduling records and communicate scheduling updates with providers and team members
• Keep the reception area organized, welcoming, and professional
• Collaborate with physicians and teammates to resolve scheduling questions and ensure excellent patient care follow-thru
• Participate in ongoing training and professional development

Benefits

• Monthly bonus opportunities
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED