Front Desk Coordinator

Title Financial Corp• COEUR D ALENE, ID, US, ID

13d•Onsite

About The Position

This position is responsible for answering and directing phone calls to the appropriate person. The position is typically the first person seen when someone arrives in the office, providing the guest with a great experience. This includes greeting them, directing them to the appropriate place, and providing excellent customer service. The position also provides administrative and clerical support to the escrow department and is responsible for opening orders. Responsible for accurate and timely delivery of title orders.

Requirements

Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
Enjoys a fast-paced environment.
Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
Can prioritize tasks and notify others when assistance is needed.
Proficient computer skills, including Microsoft Office Suite or related software, and the ability to learn new programs quickly.
Must have a High School diploma or equivalent.
Ability to operate a motor vehicle and have a valid driver’s license
At least one year of related experience in customer service or a related field is required.
At least one year of relevant work experience.
Previous experience using a personal computer, including data entry, accessing data, or other relevant experience.
Must be at least 18 years of age.

Nice To Haves

Previous experience in an office, Title, Escrow, or Banking is a plus!

Responsibilities

Answers telephone calls and routes them to appropriate individuals or departments. Takes accurate messages professionally and courteously.
Greets clients and addresses their questions and concerns. Direct clients to appropriate individuals or departments as needed.
Accepts earnest money and provides the applicable party(s) with an accurate receipt. Deposits earnest money in accordance with Company policies and procedures and customer requirements.
Processes title orders received from clients via email, fax, telephone, in-person, etc., by promptly and accurately inputting data into the current production system.
Checks order information, legal descriptions, addresses, buyer/seller names, and property data and verifies the completeness and accuracy of orders. Obtains needed information and clarification from the appropriate co-worker.
Research, create, and deliver information and reports required for property profiles, such as chain of title, tax statements, assessments, plat maps, demographics, legal descriptions, and parcel numbers
Ability to perform a variety of clerical tasks, which may include mail duties, filing, ordering supplies, typing documents, making copies, scanning documents, recording, obtaining assessments, and light bookkeeping.
React to change positively and productively, including as a result of expanding job responsibilities and expectations.
Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.
May use a company or personal car to deliver information to clients, customers, banks, courthouses, etc.
Other job duties as required.

Benefits

Competitive benefits plan including medical, dental, and vision for company employees with a contribution toward a spouse or dependent coverage.
401(k) with a competitive discretionary match
Discount on closing fees
Advance paycheck access
Voluntary benefits, including accident, hospital, and pet insurance plans!
Up to three weeks of Flexible Time Off
11 paid holidays from day one of employment.
Volunteer time off to give back to our local communities.
Company-provided employee assistance program
Short-Term Disability
Basic Life Insurance
Wellness program at no cost to employees.