Scheduling Coordinator and Medical Assistant

TriHealth•Cincinnati, OH

11d•Onsite

About The Position

As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.

Requirements

High School Degree in Healthcare Clerical background with general computer skills and Knowledge in medical terminology
EKG
Injections
Venipuncture
Performance of common lab tests according to establish CLIA guidelines and TriHealth policy
Experience in medical/physician office setting
Interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty.
Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients.
Work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Nice To Haves

Cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care

Responsibilities

Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.
Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites.
Follows all scheduling procedures and completes scheduling paperwork accurately and timely.
Communicates appropriately with customers, transportation and other departments.
Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions.
Answers phone calls promptly and courteously pertaining to setting up appointments.
Relays accurate and complete messages to the appropriate person.
Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process
Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.
Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette.
Demonstrates proficiency in assisting with medical procedures on adults and children.
Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn.
Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties.
Maintains the safety and cleanliness of the treatment area.
Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.