Scheduling Coordinator and Medical Assistant- White Oak Family Practice

TriHealth•Cincinnati, OH

1d•Onsite

About The Position

TriHealth White Oak Family Practice is looking for a Scheduling Coordinator/Medical Assistant who enjoys both the clinical and patient service sides of healthcare. In this role, you'll be a key part of the patient experience, helping coordinate appointments, supporting providers, assisting with clinical care, and ensuring our patients feel welcomed and cared for every step of their healthcare journey. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you.

Requirements

High School Degree
Healthcare Clerical background with general computer skills and Knowledge in medical terminology
EKG
Injections
Venipuncture
Performance of common lab tests according to establish CLIA guidelines and TriHealth policy
Experience in medical/physician office setting
Interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty.
Coordinating scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites.
Interpersonal skill to communicate with respect and compassion to customers.
Communicates information through various telecommunication devices including Epic, Misys and Outlook.
Assists in coordinating participants flow concerning appointments and or tests.
Assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician.
Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients.
Cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.
Patient related duties, medical record maintenance/documentation, and safety/environmental duties.

Nice To Haves

Climbing - Occasionally
Concentrating - Frequently
Continuous Learning - Occasionally
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently

Responsibilities

Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.
Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites.
Follows all scheduling procedures and completes scheduling paperwork accurately and timely.
Communicates appropriately with customers, transportation and other departments.
Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions.
Answers phone calls promptly and courteously pertaining to setting up appointments.
Relays accurate and complete messages to the appropriate person.
Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process.
Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.
Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette.
Demonstrates proficiency in assisting with medical procedures on adults and children.
Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn.
Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties.
Maintains the safety and cleanliness of the treatment area.
Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.