Medical Assistant Family Practice

Banner Health•Mesa, AZ

3d•Onsite

About The Position

The Medical Assistant position at Banner Health Clinic – Country Club is a compassionate and caring role within a family-centered primary care team serving patients from infancy to senior years. The clinic is dedicated to providing high-quality medical care and offers opportunities to interact with various levels of patient care, including women’s health and minor procedures. This role is crucial for rooming patients, taking vitals, assisting with high-volume vaccines and prior authorizations, and performing minor office procedures. The clinic fosters a positive, fun, and family atmosphere that encourages learning and growth, with operating hours from Monday to Friday, 8:00 am to 5:00 pm, within the clinic's overall hours of 7 am to 6 pm. The team has been serving the East Valley for over 30 years, emphasizing high-quality, comprehensive care and attention to individual patient needs.

Requirements

High school diploma/GED or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant Certification is required.
Certification or additional training must meet the requirements for Meaningful use.
BLS certification required.
Active Medical Assistant certification such as: Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT).
Requires strong computer skills, including the ability to work with medical software.
Requires exceptional interpersonal and communication skills.
Requires the ability to manage multiple changing priorities in an effective and organized fashion.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.
Additional related education and/or experience preferred.

Responsibilities

Prepares patient for exam and treatment by taking and recording vital signs, symptoms, and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG’s. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.
Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.
Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).
Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.
This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.
This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.