Scheduling Coord

Orlando Health•St. Petersburg, FL

About The Position

The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. This role requires providing accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. The coordinator must be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. A superb telephone etiquette, team player attitude and professional communication skills are essential. Understanding the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy is key. The role requires working knowledge in the use of all registration, scheduling systems, and Web based resources, as well as knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. A basic understanding of the medical needs during the screening process for scheduling an appointment is necessary. The coordinator will consistently review schedules daily and communicate all changes to appropriate staff, while consistently meeting departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintaining a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary, is also part of the role. Identifying customer service issues and resolving or initiating necessary follow-up is required. Adherence to all portions of the Orlando Health Professional Appearance Policy and maintaining regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards are mandatory. Compliance with all Orlando Health policies and procedures is expected.

Requirements

High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
One (1) year of retail, customer service or health care.
Computer experience required.

Responsibilities

Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibit working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently review the schedules daily and communicate all changes to appropriate staff.
Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identify customer service issues and resolve or initiate necessary follow-up.
Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Maintain regular communication with the practices regarding scheduling matters, as deemed necessary.
Attend departmental meetings/in-services and participate in process improvement initiatives.
Assume the responsibility for professional growth and development.