Scheduling Center Representative

LA CLINICA DE LOS CAMPESINOS INC•Manitowoc, WI

8d•Onsite

About The Position

JOIN OUR TEAM AT NOBLE COMMUNITY CLINICS – MAKING A DIFFERENCE IN WISCONSIN FOR OVER 60 YEARS! At Noble Community Clinics, our mission is to ensure that everyone—regardless of background or circumstance—has access to exceptional healthcare. For more than six decades, we have been committed to improving lives through integrated primary care, behavioral health, and dental services across Wisconsin. We believe in creating healthy individuals, strong families, and thriving communities. Our collaborative and compassionate team environment empowers every employee to make a meaningful difference every day. POSITION OVERVIEW The Scheduling Center Representative plays a key role in connecting patients with the care they need. This position supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

Requirements

High School Diploma or equivalent required.
Minimum of 3 years of experience scheduling appointments in a healthcare or call center environment.
Excellent communication and customer service skills.
Ability to remain calm and professional under pressure.
Strong organizational and problem-solving abilities.
Proficiency with Microsoft Office Suite and experience with EHR systems (Epic or Dentrix preferred).
Ability to work independently and as part of a team.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Schedule patient appointments with clinical providers using Epic and Dentrix software.
Update daily schedules to reflect cancellations and urgent appointments.
Collect and verify pre-registration and insurance information for new and existing patients.
Obtain detailed insurance or payer information.
Triage incoming phone calls and route them appropriately.
Communicate effectively and compassionately with patients of diverse backgrounds.
Collaborate with front desk staff to ensure efficient patient flow across clinic sites.
Uphold HIPAA standards and patient confidentiality at all times.
Participate in meetings, training, and quality improvement initiatives.