Scheduling Center Agent

Aspen Dental•Phoenix, AZ

37d•Remote

About The Position

Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Requirements

High School Diploma or equivalent required
1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred
Desire to succeed in a fast-paced, goal and consumer driven environment
Communication skills, with the ability to speak clearly and professionally
Tech-savvy - Ability to navigate provided technology efficiently
Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
Must have a quiet, HIPPA compliant, private workspace
Some evening and weekend scheduling availability required

Nice To Haves

Spanish-English bilingual candidates are encouraged to apply. Additional compensation is offered for designated Spanish-speaking roles.

Responsibilities

Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services
Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns
Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments.
Focus on appointment acceptance and customer care to reach individual and call center goals.
Additional duties as assigned by the Call Center Leadership team