Scheduling Specialist (Contact Center)
About The Position
JP Carroll Roofing is seeking a driven and dependable Scheduling Specialist to join their growing contact center team. This role involves a combination of inbound and outbound calls, chats, and emails from customers who have already expressed interest. A significant portion of the role includes outbound calls focused on follow-up, confirmations, and appointment setting. Success is measured by the ability to convert conversations into high-quality appointments, making it more than just a customer service role. The position offers strong earning potential and growth opportunities for individuals motivated by performance metrics and incentives in a fast-paced call environment.
Requirements
- Prior experience in a call center, customer service, inside sales, or appointment-setting role
- Strong phone presence with the ability to influence, persuade, and guide conversations
- Comfort handling high call volumes while maintaining accuracy and professionalism
- Ability to balance service mindset with performance-driven goals
- Coachable, accountable, and motivated by metrics and incentives
- Experience using CRM and phone systems (or willingness to learn quickly)
- Reliable, team-oriented, and comfortable working on-site
Responsibilities
- Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads
- Convert inbound inquiries into scheduled appointments for roofing and other home services
- Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion
- Build rapport quickly with homeowners and clearly explain next steps and expectations
- Ensure appointments are set with all decision-makers whenever possible
- Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9)
- Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations
- Collaborate closely with teammates and team leads in a structured, on-site call center environment
- Participate in ongoing coaching and training as you ramp up in the role
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
