Scheduling & Billing Specialist - Respiratory Therapy - Defiance Hospital

Bon Secours Mercy Health•Defiance, OH

3d•Onsite

About The Position

The Scheduling & Billing Specialist coordinates and schedules patient testing and procedures, working with physician offices, other health care providers, and department staff to help ensure patients are scheduled as soon as possible. The role enters patient data into computer systems and performs general office work, and may serve as a patient receptionist. The position prepares and distributes schedules, communicates schedule changes, and supports staffing and attendance tracking. It verifies patient, procedure, equipment, and order information; communicates special requests; provides approved test-preparation instructions; answers scheduling and testing questions; and directs patients to specialty-area staff when needed. It also maintains patient records and surgical logbooks as applicable, compiles census statistics, obtains insurance pre-authorizations and pre-certifications, and performs prior authorization and registration functions. Patient identification must be confirmed using two identifiers in accordance with hospital policy and patient-safety standards.

Requirements

High school diploma or GED.
Two years of previous scheduling and payroll experience is preferred.

Nice To Haves

Associate degree in business, healthcare, or a related field.
Two years of previous scheduling and payroll experience.

Responsibilities

Prepare, post, distribute, review, and update daily schedules, and communicate changes affecting the next day's schedule to appropriate personnel.
Maintain staffing levels in accordance with required guidelines, secure replacement staff, and communicate staffing needs to the off-shift supervisor and Director.
Report issues to leadership.
Review and correct weekly attendance sheets for accurate payroll, track attendance actions for supervisor review, and maintain agency information such as orientation checklists, usage reports, and completion verification.
Approve or disapprove PTO and vacation requests according to established nursing guidelines and labor contracts, as applicable.
Verify patient information from physician offices, including equipment needs, special requests, and positioning requirements.
Communicate special equipment, instrument, and supply requests to appropriate staff.
Verify patient names, procedures, surgeons, and times with Registration/Admitting.
Collect and enter correct orders, diagnoses, and clinical histories into the computer system.
Provide physician office staff and patients with hospital-approved test-preparation instructions, answer questions about testing and scheduling, and refer questions outside ordinary instructions to specialty-area staff.
Maintain previous-day patient records and ensure all records are accounted for; maintain the surgical logbook as needed.
Compile daily census statistics and distribute reports.
Obtain required insurance pre-authorizations and pre-certifications and perform prior authorization and registration functions.
Verify two patient identifiers in accordance with hospital policy and patient-safety standards.