Scheduling Associate - Gastroenterology Department

The Nebraska Medical Center•Omaha, NE

6d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. This role involves the complex scheduling of multiple appointments for one patient's appointment and/or services on campus, providing clerical support related to scheduling and/or coordination of various services and surgical procedures within the organization. The Scheduling Associate assists patients, staff, and physicians, following established scheduling standards and procedures. Scheduling of services may involve coordination of the patient's clinic appointment, procedural and/or diagnostic services to support the health care providers in providing patient care services and unit operational activities, with upholding the expectations of extraordinary care, mission statement and patient satisfaction. The role also facilitates internal and external referrals, ensuring the patient attended their appointment and the referring provider has received consult notes as appropriate.

Requirements

High school education or equivalent required.
Demonstrated flexibility and dedication to team environment required.
Effective communication skills required.
Demonstrated analytical, prioritizing and organizational skills required.
Ability to work in a proactive self-directed manner required.
Ability to function in a manner that promotes efficiency and confidence required.
Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Nice To Haves

Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
Clinical background in assigned area preferred.
College coursework in business preferred.
Medical Assistant or Nursing Assistant preferred.
Knowledge of medical terminology preferred.
Experience with Microsoft Word and Excel preferred.
Experience with electronic health records, Epic preferred.

Responsibilities

Complete complex scheduling of multiple appointments for one patient's appointment and/or services on campus.
Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
Assist patients, staff and physicians, following established scheduling standards and procedures.
Coordinate patient's clinic appointment, procedural and/or diagnostic services.
Facilitate internal and external referrals, ensuring patient attended appointment and referring provider has received consult notes as appropriate.