Scheduling Assistant

Steno

11d • Remote

About The Position

The Customer Success Team at Steno is the front line of the business, ensuring clients and providers are well taken care of with the ultimate goal of keeping Steno a top court reporting and litigation support agency for law firms nationwide. We provide white-glove service, acting as an extension of our clients' offices, delivering a reliable, timely, and hospitable experience deposition by deposition. This role is cross-functional and collaborative, partnering closely with Account Managers, Operations, and internal teams to ensure every client need is met without missing a beat. We are looking for natural problem-solvers who can coordinate many moving parts across fast-moving workflows while staying organized, composed, and client-focused.

Requirements

• 1+ years of administrative, coordination, or operational assistant experience
• Hospitality mindset
• Exceptional communication skills
• Comfort picking up new systems quickly
• Ability to prioritize competing tasks in a fast-paced remote environment

Nice To Haves

• Prior court reporting agency or legal experience

Responsibilities

• Coordinate many moving parts across fast-moving workflows.
• Stay organized, composed, and client-focused.
• Ensure clients and providers are well taken care of.
• Deliver a reliable, timely, and hospitable experience.
• Partner closely with Account Managers, Operations, and internal teams to ensure every client need is met.

Benefits

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].
• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected and stored in our system. We never disclose or sell your personal information.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting.
• Background checks are only conducted after an offer is extended.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed