Scheduling Assistant

Baptist Housing Seniors Living•Kelowna, BC

1d•Onsite

About The Position

People & Culture Scheduling Assistant Kelowna, BC | Full Time | Permanent Make Your Work Matter At Baptist Housing, we believe every senior deserves to experience life well in supportive, caring communities, and the work you do here helps make that possible. When you join us, you’re not just building a career. You’re joining a purpose-driven team that values collaboration, growth, and wellbeing. You’ll be part of an organization where your voice matters, your work has impact, and your contributions are recognized. The Opportunity We’re looking for a Scheduling Assistant to join our People & Culture team. In this role you will be responsible for filling short-call, long-call and vacation shifts in compliance with collective agreements and established policies. You'll manage scheduling systems, maintain accurate records, and collaborate with leaders and team members to ensure appropriate staffing coverage. With a strong focus on communication, accuracy and service, your work supports our mission to foster vibrant, person-directed communities. You'll play an important role in strengthening how we serve our residents and teams by delivering accurate, responsive scheduling that enables exceptional care, supports operational excellence, and contributes to a positive workplace culture.

Requirements

Minimum Grade 12 Education
At least 2 years of scheduling experience, preferably in a healthcare setting
Experience interpreting and applying collective agreements
Typing speed of 50 wpm
Proficient in Microsoft Word, Excel and Outlook
Strong communication, organization and time management skills
Ability to work independently and collaboratively in a dynamic environment
Demonstrated discretion and confidentiality in handling sensitive information

Responsibilities

Coordinate and adjust schedules based on coverage needs, availability, and scheduling rules
Audit schedules and timecards for accuracy and make necessary corrections
Compile reports and scheduling statistics as requested
Maintain ongoing communication with team members and leaders
Communicate clearly and professionally across all levels of the organization
Support interdisciplinary teamwork and contribute to shared goals
Build and maintain positive working relationships that support service excellence
Participate in day-to-day operational activities relevant to the role
Follow established processes, policies, and regulatory requirements
Identify and escalate issues, risks, or service gaps as appropriate
Ensure work is completed in compliance with organizational policies and relevant legislation or standards
Maintain accuracy, documentation, and accountability in all responsibilities
Support audits, reporting, inspections, or evaluations as required
Contribute to continuous improvement of quality and safety practices
Identify opportunities to improve processes, efficiency, or service delivery
Participate in improvement initiatives, projects, or working groups
Support adoption of new tools, systems, or best practices (including technology where applicable)