Scheduling Assistant II

Indotronix International Corporation • Allentown, PA

4d • Hybrid

About The Position

Join a dynamic operations team as a Scheduling Assistant II in Allentown, PA. In this hybrid contract position, you'll be essential in managing customer communications, supporting scheduling processes, and ensuring a seamless workflow. You'll spend three days per week in our collaborative office environment and the rest working remotely, providing the perfect balance of flexibility and team engagement.

Requirements

• 2-5 years’ experience in a scheduling or administrative support role
• Proficiency in managing multiple customer communications and tracking interactions
• Strong organizational and time management skills
• Excellent verbal and written communication abilities

Nice To Haves

• Experience processing bundled job cards
• Familiarity with IVR appointment systems
• Prior experience investigating and coordinating property damage claims

Responsibilities

• Serve as the main contact for all incoming customer calls and emails
• Resolve customer questions and concerns or delegate them efficiently
• Maintain detailed logs of customer interactions and weekly reports
• Proactively contact customers throughout the job scheduling process
• Provide clear, step-by-step guidance on pre-job requirements
• Schedule customer appointments; send reminders and confirmations
• Support schedulers by creating work packets and processing job cards
• Remove job holds upon verification and create IVR appointments
• Assist with work order close-out and schedule temporary disconnects
• Investigate property damage claims and coordinate follow-up work

Benefits

• Hybrid work schedule (three days onsite, remainder remote)
• Exposure to operational and customer service best practices
• Opportunity to collaborate with experienced schedulers and cross-functional teams
• Hands-on training and career growth within a supportive environment

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed