Scheduling Assistant II
About The Position
Serve as central point of contact for all incoming customer calls/emails. Address customer questions/concerns as much as possible. Delegate to appropriate individual/group if unable to address. Log customer calls and report out weekly. Assist schedulers with proactive customer contacts throughout job scheduling process. Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.). Schedule customer appointments, issue reminders/confirmations. Maintain log of all communications to report out weekly. Provide other scheduler assistance as needed. Assist in creating work packets. Assist in processing bundled job cards. Remove job holds once verified. Create IVR appointments. Assist in WO close out. Schedule temp disconnects. Investigate property damage claims and schedule work if liability is determined.
Requirements
- Customer service skills
- Communication skills
- Organizational skills
- Ability to log and report information
Nice To Haves
- Experience with scheduling
- Experience with customer service
- Experience with IVR systems
- Experience with work order processing
Responsibilities
- Serve as central point of contact for all incoming customer calls/emails
- Address customer questions/concerns
- Delegate to appropriate individual/group if unable to address
- Log customer calls and report out weekly
- Assist schedulers with proactive customer contacts throughout job scheduling process
- Provide clear guidance for customers on pre-job requirements
- Schedule customer appointments, issue reminders/confirmations
- Maintain log of all communications to report out weekly
- Provide other scheduler assistance as needed
- Assist in creating work packets
- Assist in processing bundled job cards
- Remove job holds once verified
- Create IVR appointments
- Assist in WO close out
- Schedule temp disconnects
- Investigate property damage claims and schedule work if liability is determined
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
