Scheduling Assistant I

STORM SMART BUILDING SYSTEMS LLC•Fort Myers, FL

11d•Onsite

About The Position

Storm Smart is a leading manufacturer of storm protection products, recognized for its rapid growth and commitment to innovation. We are seeking a Scheduling Assistant I to join our team. This role is crucial for confirming customer appointments for retail projects, designs, and installations, ensuring a smooth and positive customer experience. The Scheduling Assistant acts as a key point of contact, providing information and support regarding the installation process and contributing to Storm Smart's reputation for excellence.

Requirements

Excellent verbal and written communication skills with a strong, professional phone presence.
Customer-focused mindset with the ability to provide clear, friendly, and informative service.
Highly organized with strong attention to detail when preparing documents, verifying project information, and logging communications.
Strong time-management skills with the ability to handle a high volume of calls, confirmations, and administrative tasks.
Ability to accurately follow processes, checklists, and documentation workflows.
Comfortable working in multiple systems, including scheduling software, CRM/ERP platforms, and document management tools.
Ability to verify information, identify discrepancies, and escalate concerns appropriately.
Dependable and consistent, with strong follow-through on confirmations, callbacks, and daily tasks.
Ability to manage routine, deadline-driven work while maintaining quality and customer service standards.
Willingness to cross-train and learn basic scheduling functions (install, punch-out, design).
Professional, positive, and team-oriented, with the ability to collaborate effectively with Scheduling Coordinators and Installation teams.
Aligned with Storm Smart’s Core Values: Deliver Results, Lead with Care, Own Accountability, Put Customers First, and Act with Integrity.
High school diploma or GED required.
1+ year of experience in customer service, call center, administrative support, scheduling, or office coordination roles.
Demonstrated experience handling inbound and outbound customer calls and providing professional customer support.
Strong comfort level working with scheduling systems, CRM/ERP platforms, and standard office software.
Proven ability to manage routine administrative processes with accuracy and consistency.
Ability to follow structured workflows, checklists, and documentation standards.
Reliable attendance and dependability in a fast-paced, operations-driven environment.

Nice To Haves

Associate’s degree or coursework in business, office administration, or a related field preferred but not required.
Experience in construction, home services, manufacturing, or installation-based environments is a plus.

Responsibilities

Provides outstanding customer service through inbound and outbound calls.
Confirms and monitors Retail, Design, Installation, and Punchout appointments using reports, making outbound calls, and sending auto-generated emails.
Returns voicemails from customers regarding installation confirmations.
Corresponds with Scheduling Coordinator for reschedule date requests from customers.
Verifies project information with customers when confirming installations.
Cross-trains to learn basic scheduling functions (Install, Punch Out, Design).
Logs all communication with customers and internal staff to projects.
Updates reports as applicable.