Scheduling and Patient Services Lead - Urology, Albany, NY

Albany Medical Center • Albany, NY

10d • Onsite

About The Position

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our team as an Scheduling and Patient Services Lead. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday – Friday during normal business hours of 8:00AM-4:30PM.

Requirements

• High School Diploma/G.E.D. - required
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Nice To Haves

• Associate's Degree - preferred
• 3-5 years office experience or three years of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

• Work alongside the Practice Coordinator/Manager to facilitate coordination of both front (check in/out) and/or back office
• Answer incoming phone calls and direct appropriately to team members
• Interact with a diverse patient population
• Utilize the electronic medical record to maintain patient records via scanning or registration
• Schedule appointments, new or follow up visits (Check-In/Check-Out)
• Coordinate patient referrals and prior authorization for additional diagnostic testing or procedures (as needed)
• Schedule Surgical Procedures (applicable to Surgery Depts only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED