Patient Scheduling Representative - Urology

MaineGeneral Health•Augusta, ME

3d•Onsite

About The Position

We are seeking a dedicated Scheduler to join our Urology team at MaineGeneral Health. The ideal candidate will have strong healthcare experience, particularly in medical office settings, and a keen understanding of medical terminology. This role requires someone who is highly detail-oriented and capable of managing patient information with precision. The Scheduler will be responsible for coordinating patient appointments and ensuring accurate registration details, including demographics and insurance information. If you excel in a fast-paced, patient-focused environment and can manage detailed scheduling tasks, we invite you to consider this role.

Requirements

1+ year of experience in a healthcare setting, such as a medical office or healthcare access center is preferred.
A strong focus on detail and the ability to manage detailed information accurately, including patient demographics and insurance verification.
Exceptional interpersonal and customer service skills, with a professional demeanor, effective communication abilities, and a compassionate approach to patient care.
Familiarity with medical terminology and experience using Electronic Medical Records (EMR) systems.
Proficiency in electronic scheduling systems and an understanding of healthcare insurance processes, particularly in a specialized setting like Urology.
A commitment to delivering exceptional patient care and attention to detail in all scheduling and information management tasks.

Responsibilities

Schedule patient appointments accurately using specialized scheduling software tailored to the Urology department's needs.
Work closely with medical and clinical staff to confirm availability of providers and facilities, ensuring that all scheduling is optimized for patient care.
Communicate effectively with patients and their families, providing clear pre-procedure instructions and confirming appointment details.
Intake and verify patient demographics, insurance information, and necessary pre-authorizations to ensure a smooth registration process.
Maintain detailed and organized records to support the efficient operation of the Urology department.