Scheduling and Administrative Coordinator - Spine

OrthoCarolina•Charlotte, NC

21h•Onsite

About The Position

Provides a variety of administrative and general medical secretarial support for physicians of a sub-specialty and other members of the clinic. This role serves as the liaison between the physician and administration, all departments within the organization, patients, attorneys and the public in general. This should not be regarded as a detailed description of all the work requirements of each position as it varies according to the unique requirements of the physician (s) and practice. Arranges surgeries, procedures and diagnostic tests with area hospitals and diagnostic facilities based on physician/patient preferences and insurance plan requirements. Arranges pre surgical appointments such as, labs, imaging, and medical clearance requested. Schedules in office procedures, cell therapy, VISCO appointments etc and obtains necessary authorization. Creates Auth/Cert and referrals, pre and post op appointments and obtains pre-certification as required. Schedules peer to peer meetings for insurance approval as well as facilitate information gathering for medical appeals. Manages in basket and voice mail messages. At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better.

Requirements

High School diploma.
A minimum of one year of related experience and training.
Two years of medical transcription experience and knowledge of current medical terminology.
One to two years’ experience in a medical office or hospital environment.
Knowledge of medical terminology.
Skill in telephone procedure.
Knowledge of interrelationship of Clinical Services department.
Ability to perform basic math calculations.

Nice To Haves

Associate or bachelor's degree preferred.
An equivalent combination of training and education will be considered.
Three to five years executive level assistance experience preferred.

Responsibilities

Arranging surgeries and diagnostic tests at area hospitals and diagnostic facilities based on physician/patient preferences and insurance plan requirements.
Scheduling patient education and medical clearance appointments as needed.
Creates Auth/Cert and referrals, pre and post op appointments and obtains pre-certification as required.
Schedules peer to peer meetings for insurance approval as well as facilitate information gathering for medical appeals.
Manages in basket and voice mail messages.
Other assigned duties as required by patient flow or physician request.