Scheduling & Administrative Coordinator - Fully Remote

MT & Associates, LLC

4d•Hybrid

About The Position

This role is for a scheduling and administrative professional who wants their work to ripple further, contributing to systems, coordination, and access that ensure every service runs smoothly and every message is delivered with ease. Our Scheduling & Administrative Coordinator position focuses on coordinating accessibility services, supporting internal operations, and keeping people, schedules, and processes aligned. It is designed for someone who enjoys problem-solving, takes ownership of outcomes, and is excited to grow long-term with a small but mighty team. MT & Associates (MT&A) is a woman-owned sign language and accessibility solutions firm building an A+ team of dynamic and detail-oriented professionals. We serve the Deaf community and our Partners by ensuring every message is heard and understood and delivered with ease and excellence. This role is ideal for a scheduling and administrative professional who enjoys being both client-facing and deeply involved in operations. You will manage scheduling logistics, communicate regularly with clients and service providers, support recruiting and internal initiatives, and help build, document, and improve systems that keep the business running smoothly. Apply if you thrive on variety, take pride in strong organization and professionalism, enjoy problem-solving and process improvement, and are excited to grow long-term while helping deliver consistent, high-quality access and service every day.

Requirements

Strong skills in Microsoft Office and project management
Remote work environment, required to report in person periodically
Possess active security clearance
Confident participating in video calls with your camera on
Takes full ownership of work from start to finish and follows through every time
Detail-oriented and committed to accuracy, quality, and compliance
Proactive and self-directed, taking initiative without waiting to be asked
Calm, adaptable problem-solver who brings solutions and good judgment
Professional, reliable, and respectful of the impact their work has on others
Reliable cell phone and high-speed internet
A private home office

Nice To Haves

Bachelor’s degree
Experience in accessibility or interpreter scheduling
Experience in marketing and recruiting

Responsibilities

Gather service details from customers and coordinate interpreting/captioning requests
Schedule services with contractors and providers via phone, email, text, and scheduling platforms
Ensure projects are delivered on time, within scope, and with high quality
Support customer satisfaction and retention efforts
Participate in Standby scheduling support
Coordinate and schedule interpreting services as needed (remote, onsite, or post-production)
Recruit interpreters, captioners, and other accessibility providers
Conduct contractor interviews and onboarding
Build strong relationships to support long-term retention/satisfaction
Assist with pickup and drop of mail/equipment shipments
Assist with website updates, newsletters, and recruiting/marketing materials
Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
Provide general administrative support and other duties as assigned
Support captioning and audio description projects (training provided)
Workshops, presentations, and special creative initiatives for interpreter and Deaf development