Scheduler

Cemex

51d•Onsite

About The Position

The main objective for this position is to assist our Dispatch Manager in building the most efficient delivery schedule in order to maximize production and improve customer service from each of our locations.

Requirements

Customer service experience (3+ years) and/or dispatching in a call center environment.
High school degree or equivalent required.

Nice To Haves

SAP & Command experience preferred.
4-year college degree a plus.
Fluent in both English and Spanish is a plus.

Responsibilities

Analyze our delivery schedule 2-3 days ahead to identify any orders that could affect that day’s service commitments.
Conversing with customers daily to understand their needs and project progress. This will include negotiating delivery times/orders to maximize schedule efficiency.
Effectively communicate between departments and with our customers to continue the development of a customer centric environment.
Takes initiative to continually look for a better way of doing business with our customers.
Ability to handle challenging phone conversations in order to find an optimal solution for both CEMEX and our customers.
Utilize all internal digital applications as a means to better service our customer needs.
Manage and follow up on customer inquiries and commitments.
Obtain the necessary internal and external information to fulfill customer needs.
Responsible for coordinating with logistics staff and dispatching for customer inquiries.
Detect customer needs in order to offer an optimal solution.
Communicate every commitment in an effective way to the customer.
Receive and document every inquiry, suggestion, or complaint that filters into the dispatch center.
Allocate the necessary resources to fulfill the customer needs.