Scheduler - Flower Hickman Cancer Center - Radiation Oncology

ProMedica•Sylvania, AL

1d•Onsite

About The Position

The Scheduler supports the Flower Hickman Cancer Center’s Radiation Oncology department by greeting and registering patients, checking them in using the EMR, verifying demographic and insurance information, and completing registration details needed for scheduling. The role schedules and reschedules appointments according to physician orders and testing guidelines, while watching for conflicts and communicating physician needs. The Scheduler handles incoming calls, routes calls and messages, and documents messages in the EMR as needed. The position also processes medical-record, transfer, and insurance requests using appropriate authorizations; keeps information current in the EMR; coordinates off-site chart storage and retrieval when applicable; maintains clean, orderly, stocked work areas; and helps the department maintain Joint Commission standards and readiness. This per diem position provides flexible coverage for call-offs, leaves, vacations, and other staffing gaps. Shifts are available Monday through Friday between 8:00 a.m. and 4:30 p.m., with hours varying according to operational needs.

Requirements

High school diploma.
Ability to input and retrieve data using a computer.
Ability to occasionally move, lift, or carry lightweight objects and move about the hospital and between workstations.
Ability to work for prolonged periods sitting or standing.
Ability to understand directions, communicate, and respond to inquiries effectively.
Effective interpersonal skills.
Availability to pick up shifts Monday through Friday between 8:00 a.m. and 4:30 p.m., with hours varying based on operational needs.

Nice To Haves

Previous medical terminology course, training, or experience in basic office skills.
One year of EMR and scheduling experience.

Responsibilities

Greet, register, and check in Cancer Center patients using the EMR.
Verify patient demographic information, copy and update insurance cards, and complete EMR registration details needed to schedule patients.
Schedule or reschedule patient appointments according to physician orders and testing guidelines, watching for conflicts.
Assist physicians promptly in obtaining patient information and communicate physicians’ special needs effectively.
Answer department calls professionally and promptly, direct calls appropriately, take accurate messages, and document and route messages in the EMR when required.
Process medical-record, transfer, and insurance inquiries using appropriate authorizations.
Ensure current information is available and updated in the EMR before the next clinical visit.
Coordinate off-site chart storage and retrieval when applicable to the Cancer Center.
Keep staff work areas clean, orderly, and appropriately stocked.
Help maintain Joint Commission standards and readiness in the department.