Scheduler
About The Position
We are seeking a highly organized and detail-oriented Scheduler to coordinate and manage scheduling tasks within our office. This role involves creating and maintaining daily work schedules for installation crews, pulling schedules and job details from client portals, and ensuring all schedule changes are communicated promptly to field teams. The Scheduler will also be responsible for answering phones, responding to emails, providing status updates to clients, internal staff, and suppliers, and assisting with resolving warranty concerns and coordinating follow-up visits. Additionally, the role includes administrative tasks such as pulling purchase orders, verifying job-related documentation, entering job details into company systems, creating job tickets, and maintaining organized digital and physical records. Operational support includes learning service areas and job site locations to improve scheduling efficiency, working with a sense of urgency to meet deadlines, and assisting with additional office tasks as needed.
Requirements
- Previous experience in scheduling, dispatching, or office administration preferred.
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks with accuracy and urgency.
- Comfortable with computers, client portals, and data entry systems.
- Strong problem-solving skills, including handling warranty and customer concerns.
Nice To Haves
- Knowledge of the insulation or construction industry is a plus.
Responsibilities
- Create, update, and maintain daily work schedules for installation crews.
- Pull schedules and job details from client portals.
- Ensure all schedule changes are communicated promptly to field teams.
- Answer phones and respond to emails in a timely and professional manner.
- Provide status updates to clients, internal staff, and suppliers.
- Assist with resolving warranty concerns and coordinating follow-up visits when needed.
- Pull purchase orders and verify job-related documentation.
- Enter job details accurately into company systems.
- Create job tickets and distribute them to the appropriate teams.
- Maintain organized digital and physical records.
- Learn service areas and job site locations to improve scheduling efficiency.
- Work with a sense of urgency to meet deadlines and support daily operations.
- Assist with additional office tasks as needed.
Benefits
- Medical, dental, and vision coverage
- Company Paid Life Insurance
- Longevity Stock Program
- IBP Foundation
- Scholarship opportunities
- Paid vacation and holidays
- Employee Financial Assistance Program
- Opportunities for growth and advancement.
- 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
- Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
