Scheduler Sr

The US Oncology Network•Odessa, TX

15h•Onsite

About The Position

The US Oncology Network is hiring a Scheduler for Texas Oncology’s Odessa location. This full-time role schedules patient appointments and tests efficiently, answers and directs incoming calls, and serves as a liaison between patients and medical staff. Duties may include outside, surgical, and hospital scheduling. The position is listed as Monday through Friday, 8 a.m. to 5 p.m., with no weekends, call, or major holidays. The level (1, 2, or Senior) depends on experience. The Scheduler works under direct supervision and supports the US Oncology Compliance Program, including its Code of Ethics and Business Standards. Work is performed in an office environment and involves contact with patients and the public.

Requirements

High school diploma or equivalent required.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
For Level 2, at least three years of office experience, preferably in a medical office setting.
For Senior level, at least five years of office experience, preferably in a medical office setting.
For Senior level, knowledge of medical terminology and coding is required.

Nice To Haves

For Level 1, 0–3 years of experience, preferably in a medical office setting.
Knowledge of medical terminology, scheduling, and/or authorization experience preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel as appropriate, and communicate messages accurately and promptly.
Schedule new patients, referrals, and returning patients in the computer system according to physician and office guidelines; set up new and referred patients with appropriate documentation and coding.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient confidentiality and follow policies and procedures that contribute to front-office efficiency.
Cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typed materials as requested by a supervisor.
When applicable, schedule outpatient appointments, tests, surgeries, and hospital admissions, and obtain required pre-certification.
When applicable, communicate with patients about scheduled surgeries or tests and preparation requirements; obtain test details and gather patient information as needed.
When applicable, follow up on pre-operative tests, confirm clearance for surgery, and communicate with physicians and patients if additional testing is required.
When applicable, schedule post-operative follow-up appointments with physicians.
Where applicable, use basic understanding of medical terminology for tests and surgical procedures, including coding and looking up codes related to diagnosis, surgery, and scheduling.