Scheduler - Physical Therapy department

Beth Israel Lahey Health•Lexington, KY

9d•$21 - $28

About The Position

The Scheduler coordinates patient procedure and service scheduling within the Physical Therapy department in Lexington. This full-time role is part of a Physical and Occupational Therapy clinic that supports up to nine therapists. As the first point of contact for patients, the Scheduler helps create a welcoming atmosphere and supports a positive, collaborative, patient-centered environment.

Requirements

High school diploma or GED.
0–1 years of related work experience.
Experience using computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
Ability to make decisions using general instructions and practices, address moderately complex problems, follow procedures, organize work, and seek assistance in difficult or unpredictable situations.
Clear and effective written English communication skills.
Ability to comprehend and converse in English with medical center staff, patients, families, and external customers.
Working knowledge of standard concepts, practices, procedures, and policies, and the ability to apply them in varied situations.
Ability to work collaboratively in a small team, provide professional and respectful customer service, use active listening and problem-solving skills, and remain calm in stressful situations.

Responsibilities

Register new and established outpatients upon arrival, verify and collect co-payments, update required information, and accurately collect and enter data.
Status appointments at check-in and ensure all appointments are statused by the end of the business day so appropriate charges can be posted.
Enter future appointment requests, document patient preferences or date and time exclusions, and schedule multiple appointments in the proper sequence and time frames.
Regularly check on patients in waiting areas and provide updates about appointment wait times and changes.
Monitor patient waiting areas for cleanliness and appearance.
Collaborate with the Access Center at LHMC to schedule patients and create access, while meeting established department productivity standards.
Work scheduling queues and recall lists by calling patients to arrange appointments.