Scheduler for Service Company

Done Right Hood & Fire Safety•Brooklyn, NY

2d•Onsite

About The Position

We are a leading provider of commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester. We take pride in delivering high-quality service, maintaining long-term client relationships, and upholding the highest safety standards. We’re seeking an experienced, sharp, and proactive Dispatcher/Scheduler who knows the five boroughs inside and out and can manage a high volume of field service operations with precision, professionalism, and urgency. The Scheduling Coordinator will oversee day-to-day field operations by coordinating technician schedules, managing service requests, and ensuring all jobs are completed efficiently and on time. This role requires exceptional multitasking skills, quick problem-solving, and deep geographical knowledge of NYC to maximize route efficiency and technician productivity.

Requirements

3+ years of proven dispatching/scheduling experience, preferably in a service, maintenance, or field operations industry.
Expert knowledge of the five boroughs — able to efficiently route multiple teams around NYC traffic and timing challenges.
Strong leadership and organizational skills with the ability to manage multiple priorities under pressure.
Excellent communication and interpersonal abilities.
Proficiency in dispatch/scheduling software and Microsoft Office Suite.
Detail-oriented and highly reliable, with strong problem-solving skills.
Dispatching: 3 years (Required)

Nice To Haves

Experience in fire safety, grease trap systems, or environmental services is a plus.

Responsibilities

Coordinate daily dispatching operations, including scheduling service appointments, assigning field technicians, and organizing routes for efficiency.
Maintain timely and accurate communication with customers regarding service appointments, updates, and any scheduling changes.
Track technician productivity and job completion to support service quality and customer satisfaction.
Work closely with the operations team to prioritize service requests, allocate technicians appropriately, and maintain service standards.
Address scheduling conflicts, emergency adjustments, or customer concerns in a timely and professional manner.
Follow established dispatching procedures and recommend process improvements to enhance efficiency and customer service.
Follow company guidelines for customer service protocols and operational procedures.
Generate and update service quotes accurately in accordance with training procedures, ensuring account information remains current and correct.
Support other departments when needed.
Submit deficiency quotes identified during service visits, with assistance from the Operations Supervisor when necessary.