Scheduler
About The Position
Come work as a Scheduler with the Sunshine Coast Home Care Services in Sechelt, BC with Vancouver Coastal Health (VCH)! Within the context of a client and family centered care model and in accordance with established vision and values of the organization, Scheduler is responsible to perform a variety of scheduling and administrative support functions. Plans and adjusts Community Care Assistant (CCA) schedules in advance and allocates work assignments to CCA in accordance with client referrals, care plans and applicable collective agreements. Responds to inquiries related to the scheduling of Home Support Services. Utilizes on-line systems and/or completes appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations. Maintains timekeeping records for staff. Supports clients and employees in a dynamic and high-paced call center.
Requirements
- Grade 12, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience.
- Ability to keyboard 6500 keystrokes per hour.
- Working knowledge of applicable collective agreements.
- Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.
- Ability to schedule Community Care Assistance for client visits.
- Ability to take initiative, anticipate potential problems/conflicts and take appropriate action.
- Ability to establish/maintain satisfactory work relationships with staff.
- Ability to maintain confidentiality.
- Ability to communicate effectively both verbally and in writing.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
- Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
- Demonstrated skill in respectful, diplomatic and tactful communication.
- Demonstrated ability to remain calm when communicating in difficult situations.
Nice To Haves
- Experience in Customer Service and/or a high paced call Centre is an asset.
Responsibilities
- Plans and adjusts Community Care Assistant (CCA) schedules in advance and allocates work assignments to CCA in accordance with client referrals, care plans and applicable collective agreements.
- Responds to inquiries related to the scheduling of Home Support Services.
- Utilizes on-line systems and/or completes appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations.
- Maintains timekeeping records for staff.
- Supports clients and employees in a dynamic and high-paced call center.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
