Scheduler -Home Equity & Origination Services
About The Position
ServiceLink, a leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problem-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast-paced environment and seek a career with a company committed to offering high-quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
Requirements
- High School diploma or equivalent required.
- Demonstrate good communication and customer service skills.
- Detail oriented, efficient and organized.
- Strong attention to detail.
- Ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.
- Excellent verbal and written communication skills.
- Proficient in ServiceLink operating systems and internal search engines.
Responsibilities
- Schedule appointments with Signing Agents.
- Confirm appointments with borrowers in order to meet specific scheduling and signing requirements.
- Build and maintain working relationships with team members, management and signing agents.
- Monitor the scheduling queue to ensure client turn times are met.
- Review special instructions and order notes to ensure appointments are scheduled accurately.
- Monitor the scheduling systems to ensure the team is not falling behind.
- Work the assigned tasks given for that day.
- Enter scheduling requests as necessary.
- Assign scheduling requests within the company’s turn time per client agreement.
- Send recruit requests to your managing team within a timely manner.
- Monitor vendor fees to ensure fee guidelines are being met.
- Obtain management approval for any fees exceeding the region's fee limit.
- Adhere to all company policies and procedures.
- Meet minimum production goals and quality requirements as set by management.
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
