Manager, eClose -Home Equity & Origination Services

ServiceLink•Coraopolis, PA

5d•$55,000 - $60,000

About The Position

ServiceLink, a leader in the mortgage industry, is seeking an action-oriented individual with proven management success to fill the position of Manager, eClose. This role requires an individual who is motivated to conquer challenges and drive impactful results in a culture that promotes entrepreneurship through empowerment. The ideal candidate will possess strong interpersonal awareness and the motivation to lead high-performing teams to new levels of success. This is an exciting opportunity to join ServiceLink, where exceptional performance is rewarded with meaningful and self-directed advancement possibilities. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

Requirements

Previous management experience and title, closing or mortgage industry experience
High School diploma or equivalent required
Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
Must be able to work additional hours, if needed, to ensure completion of necessary work and success of department
Must be able to multitask
Proficiency in Microsoft Office products, including Excel, Word & Teams
Tech savvy and forward thinking
Detail oriented, efficient and organized

Responsibilities

Oversee the eClose Department, managing both RON & iPEN processes.
Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions.
Assess the overall health & performance of the eClose vendor network and work with the team to improve the network’s performance.
Grow & maintain the eClose vendor panel.
Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics.
Participate in client audits.
Keep up with industry news that may be related to eClosing and eNotary requirements.
Identify areas for growth and improvement and implement plans to meet those needs.
Address any escalated issues for eClosings.
Ensure the proper adherence to any regulations related to eClose options.
Provide departmental reporting to upper management.
Address any escalated client, vendor, or employee related issues.
Manage the eClose department for production, performance & quality.
Ensure all daily work is done by the Team.
Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary.
Develop and maintain processes and procedures for use within the department and for external vendors, as needed.
Perform audits of employee work and make sure tasks are completed accurately.
Responsible for coaching & counseling employees.
Set production metrics for the department and review employee production to determine if employees are meeting the goals.
Assist Team Members and Team Leads in resolution of issues.
Coach and counsel team members when issues are found.
Plan for and have appropriate staffing for month end and to cover days off, when applicable.
Ensure team members have vacations scheduled appropriately throughout the year.
Build and maintain employee morale.
Monitor and approve department payroll.
Responsible for completing annual employee reviews.
Maintain professional relationships with eNotary vendors.
Responsible for reviewing the performance of the eNotary vendor network and adjusting as necessary.
Responsible for determining the discipline when it comes to vendor counseling.
Identify areas for improvement and implement plans to address.
Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction.
Advise management of any escalated issues or concerns.
Communicate & coordinate with other ServiceLink departments, as necessary, to ensure we are meeting client expectations.
Participate in client audits, including pre-audit questionnaires and responses.
Make recommendations to Director for staffing levels, overtime, and movement of employees between teams.
Interview and recommend new candidates for hiring, when needed.
Recommend systems and process enhancements to reduce processing times and improve accuracy.
Adhere to company policies and procedures.
All other duties as assigned.