Scheduler

Wayne's Pest Control Services•Huntsville, AL

9d•Onsite

About The Position

Join the Waynes Team At Waynes, we believe that meaningful service begins with meaningful relationships. Were not just in the business of pest control and lawn carewere in the business of delivering peace of mind and lasting value to the families and communities we serve. As a proud part of the Anticimex Group, a global leader in preventive pest control with over 8,000 employees across 19 countries, we bring the stability of a global brand with the heart of a hometown team.

Requirements

A high school diploma or GED is required
Previous customer service or call center experience
Excellent verbal communication skills, friendliness, and ability to build rapport
Ability to learn and communicate technical, industry-related data pertaining to the services Waynes offers
Interpersonal skills, excellent customer service, empathy, ability to solve problems
Typing skills
Ability to handle rejection
Ability to meet retention goals
Professional image, sense of pride, integrity, courage, self-motivation, attention-to-detail, perseverance, follow-up skills, and dependability
Positive demeanor, professionalism, and desire to please potential and existing customers
Enjoys working independently and in a team
Requires constant reading, mental alertness, and hearing
Requires constant use of telephone, computer, and other technology associated
Must have the ability to communicate clearly
Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress
Timely reply to company emails is required during business hours

Responsibilities

Build and maintain daily field professional schedules to maximize route efficiency and minimize drive time
Assign service visits to field professionals based on location, availability, and skill set
Adjust and optimize routes in real time to accommodate same-day changes, cancellations, or add-ons
Coordinate re-service appointments for callbacks, visits, and unsatisfactory services
Ensure all scheduled stops meet required service intervals and contractual obligations
Collaborate daily with supervisors to align schedules with field professional capacity and workload
Communicate schedule changes, updates, and route adjustments to field professionals in a timely manner
Serve as a primary point of contact between the office and field staff regarding daily logistics
Notify customers of appointment confirmations, changes, or delays as needed
Answer inbound calls and respond to customer requests to schedule, reschedule, or cancel services
Address customer concerns related to service timing and escalate complaints to the appropriate supervisor if needed
Follow up with customers to schedule re-services following incomplete or unsatisfactory visits
Maintain accurate records of scheduled, completed, and pending service appointments in scheduling software
Work with supervisors to track re-service trends and report recurring issues to management
Assist with workload forecasting to ensure adequate coverage during peak seasons
Support onboarding of new service areas or technicians by building out initial routes and schedules
Initiate calls with customers and execute The Waynes Way for scheduling
Represent the Waynes Brand and make a world-class impression
Communicate effectively to accomplish targeted objectives at both individual and Service Center levels
Regular, reliable, and punctual attendance with a consistent presence at the office, on job sites, and all pertinent meetings