Scheduler

Corewell Health • Troy, MI

11d • Onsite

About The Position

Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments. This role involves responding to calls from patients, physicians, and their staff, determining the urgency of situations, and suggesting appropriate referrals. The Scheduler will answer telephones, prioritize, screen, and redirect calls, answer questions, handle routine matters, and take messages. A key responsibility is scheduling all appointments for patients using the SMS scheduling system and mailing confirmation letters with test information and preparation instructions for appointments scheduled more than three days out. The role also includes completing all types of outpatient registrations accurately and professionally, obtaining necessary insurance information, and maintaining forms in printers. The Scheduler must have knowledge of all software and hardware computerized equipment and work closely with individual physician offices to obtain correct scheduling information. The position may involve performing work of equal or higher skill and responsibility as directed. Additionally, the Scheduler must attend all required safety training, understand general safety and job-specific hazards, and follow hospital exposure control plans. A core aspect of the role is demonstrating respect and regard for the dignity of all individuals, promoting effective working relationships, and functioning effectively as part of a team. The Scheduler will also manage the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website.

Requirements

• High School Diploma or equivalent
• One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing
• 30 WPM typing
• Customer service experience
• Telephone experience

Nice To Haves

• One year of secretarial training or equivalent experience
• Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology

Responsibilities

• Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation.
• Suggests appropriate referrals.
• Answers telephones for department, prioritizes, screens, and redirects calls.
• Answers questions, handles routine matters and takes messages.
• Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.
• Mails each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.
• Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms.
• Must have knowledge of all software and hardware computerized equipment.
• Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.
• Performs work of equal skill and responsibility as directed.
• May also perform work of a higher level in preparation for increased responsibilities or when the department requires.
• Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Follows the hospital exposure control plans/blood borne and airborne pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.
• Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED