Scheduler WMCG - Augusta Georgia

Wellstar Health System

1d

About The Position

The Scheduler works under constant supervision and follows physician and departmental scheduling protocols to accurately schedule patient appointments that best fit patients’ schedules. The role requires adherence to strict customer service guidelines, maintaining excellent customer service scores, and managing a high volume of calls and workload accurately while working under pressure and stress. The Scheduler follows APAS training and Health System policies. Direct supervision is provided by the satellite manager, with overall responsibility under the administrative director.

The Scheduler schedules appointments by phone and from referral faxes, interacts with referral sources, and uses independent judgment to determine the appropriate subspecialty based on diagnoses, symptoms, and information from referring providers. The role also supports scheduling and registration accuracy, insurance and demographic information gathering, and balance collection. The Scheduler helps ensure administrative policies and procedures are implemented and followed within the practice. Attendance is essential, including during inclement weather.

Requirements

• High school diploma.
• At least 2 years of experience in a medical office, health care, or related setting.
• Customer service skills.
• Basic computer and MS Office skills.
• Calculator skills.
• Keypunch speed of at least 35 words per minute.
• Working knowledge of information systems, insurance processes, and medical terminology.
• Experience managing a high volume of callers through a multi-line phone system.

Responsibilities

• Schedule patient appointments by phone and from faxes sent by referring physicians, following physician and departmental protocols.
• Select appropriate subspecialty appointments using diagnoses, symptoms, and information provided by referring providers.
• Interact with referral sources and patients requesting appointments.
• Follow customer service standards and maintain excellent customer service scores.
• Follow APAS training and Health System policies and procedures, including requirements for scheduling, registration, insurance accuracy, balance collection, and demographic information gathering.
• Support implementation and adherence to administrative policies and procedures within the practice under the direction of the Practice Administrator.
• Provide patient- and family-centered service by respecting patient and family values, beliefs, and cultural backgrounds; sharing timely and accurate information; and encouraging participation in care and decision-making.
• Adhere to the employee’s set schedule, including attendance during inclement weather.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED