Scheduler

ALLERGY & ASTHMA MEDICAL GROUP OF THE BAY AREA, INC.•Walnut Creek, CA

13d•$21 - $25•Onsite

About The Position

Allergy and Asthma Medical Group (AAMG) operates specialty clinics in the field of allergy and asthma throughout the California Bay Area. We are committed to providing our patients and families uncommon care, uncommon concern and uncommon compassion and we are dedicated to hiring and teaching health professionals with this same vision.

Requirements

High school diploma or graduation equivalency degree (GED).
Knowledge of office procedures usually obtained from a certificate or Associates degree in a business program including administrative processes and procedures, preparing patient charts, and basic computer skills.
Working knowledge of healthcare insurance preferred
Entry level
previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting
Excellent communication skills
basic knowledge of computers
strong interpersonal skills
ability to work in a team environment.
Telephone etiquette
customer service
basic word and excel programs
time management
multi-tasking
organization
scheduling

Responsibilities

Answer incoming patient calls
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments or medical consultations.
Ensure patient information is accurate
Inform patients of medical office procedures and policy
Answer incoming calls and deal with inquiries
Transfer calls as required
Report statistics as required
Obtain external referrals/medical reports as required by medical professionals
Respond and comply to requests for information
Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
Complete other clerical duties as assigned
Maintain stock of forms and office supplies
Safeguard patient privacy and confidentiality
Perform the following basic competencies: Completion of general job specific competencies through annual skills review and any additional specific competencies.
Demonstrate professionalism as evidenced by positive problem solving, utilization of available resources, and respecting/acknowledging team effort.
Participate in own professional development by identifying learning needs and seeking appropriate assistance and educational resources. Willingly and effectively uses input from others for individual growth. Demonstrates ability to give and receive feedback.
Assist others in developing their skills, knowledge and abilities. Serves as mentor for new staff during orientation and continue as a role model, mentor and resource to all staff in the practice.