Scheduler - Pulm Sleep Outpatient
About The Position
The Scheduler supports patient access at a Piedmont practice by serving as a greeter, telephone operator, or general scheduler. The role may include greeting customers, answering the practice’s main telephone line, addressing callers’ questions when appropriate, and directing calls to the appropriate person. The Scheduler books clinic appointments and ancillary procedures and may schedule in check-out or the Call Center. The position also provides coverage for other Front Office positions when requested by a supervisor or manager and delivers outstanding customer service.
Requirements
- High school diploma or General Education Degree (GED).
- One year of experience as a customer service representative, scheduler, or in a closely related position; healthcare industry experience preferred.
Nice To Haves
- Telephone, scheduling, and physician practice experience.
- NextGen experience.
Responsibilities
- Support patient access as a greeter, operator, or general scheduler.
- Greet customers at the practice and/or answer the practice location’s main telephone line, providing a positive first impression.
- Address callers’ questions immediately when appropriate.
- Triage calls to the appropriate PHI person.
- Schedule clinic appointments and ancillary procedures.
- Perform scheduling in check-out or the Call Center as needed.
- Provide coverage for other Front Office positions as requested by the supervisor or manager.
- Demonstrate outstanding customer service.
Benefits
- Competitive benefits
- Wellness programs
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
